Frequently Asked Questions

Yes – Football Insights operates under a licence from the Malta Gaming Authority and is also registered with the UK Gambling Commission, which means we comply with strict fairness, consumer‑protection and anti‑money‑laundering standards. Our regulatory status is displayed in the footer of the site, and we undergo independent audits to verify the integrity of our odds and predictions. If you have further questions about jurisdiction restrictions, our support team can provide guidance based on your location.

To create an account, click the “Sign Up” button on the home page, enter a valid email, choose a password, and accept the terms of service. After registration you’ll be asked to verify your identity by uploading a government‑issued photo ID (passport or driver’s licence) and a recent proof of address such as a utility bill. This step satisfies age‑verification and anti‑money‑laundering requirements, and once approved you can immediately access free content and purchase premium packages.

Football Insights accepts Visa and Mastercard credit and debit cards, the e‑wallets Skrill, Neteller and PayPal, direct bank transfers, and cryptocurrencies such as Bitcoin, Ethereum and USDT. Deposits are processed instantly for cards and e‑wallets, while bank transfers may take 1‑2 business days; crypto transactions confirm within the blockchain’s typical timeframe. Withdrawals of winnings can be made to the same method used for the deposit, with most e‑wallet payouts arriving within 24 hours and card payouts in 3‑5 business days.

We offer a 7‑day money‑back guarantee on all premium subscriptions – if you’re not satisfied within the first week you can request a full refund by contacting support. Refund requests must be made before the end of the 7‑day window and must not have used more than three daily prediction packs. Once approved, the amount is credited to the original payment method within 5‑7 business days.

Our match predictions combine proprietary statistical models that analyse recent form, head‑to‑head records, player availability and market odds, with input from experienced football analysts. The Insight Score is a composite rating (0‑100) that reflects the confidence level of the model’s prediction, factoring in data consistency and recent performance trends. A higher Insight Score indicates a more data‑driven, statistically supported forecast, while a lower score signals greater uncertainty.

If your account is locked or you notice suspicious activity, immediately email our support team at [email protected] or use the live‑chat widget on the site. Our security team will verify your identity, temporarily freeze the account, and guide you through the steps to restore access and secure your information. For urgent issues, you can also reach us by phone (available Mon‑Fri, 9 am‑6 pm GMT).